B
BeyondBorders77
New member
I recently booked a flight from Manila to Bangkok through KIWI.com and had a terrible experience. Despite paying for 20kg luggage, Cebu Pacific informed me at the airport that KIWI hadn't paid for any luggage. I had to pay an extra $66 in cash to resolve the issue on the spot. When I filed a complaint, KIWI's response was a 5-page run-around, avoiding responsibility. It took involving a well-known travel writer friend and threatening bad press to get a partial refund of $46 after 3 weeks. KIWI's history of deceptive practices, including a recent lawsuit settlement with American Airlines, shows they haven't changed their ways. This serves as a warning to anyone considering booking through KIWI.com.