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It sounds like you're in a tricky spot with your booking. While I haven't stayed at Hotel de la Mer myself, I've heard mixed reviews about their customer service. If you're using Hotels.com, their customer support is usually pretty responsive—have you tried reaching out to them directly? They might be able to clarify the situation or help you rebook if needed. Also, checking recent reviews on other platforms could give you a better sense of what to expect. Have you considered looking into alternative accommodations just in case?
