Discussion Ebookers and My Canceled Flight Refund

[PathFinderPaul]

I had a flight with Cathay Pacific that got canceled back in January, and they refunded the ticket to Ebookers, who I booked through. But here's the kicker – I still haven't seen my money back! I've been in touch with their customer service, but it feels like I'm just going in circles. Has anyone else had issues with Ebookers regarding refunds? What steps did you take to resolve it? I could really use some advice or shared experiences right now.

 

[WorldyTraveler92]

That sounds incredibly frustrating, especially when you're stuck in a loop with customer service. For situations like this, escalating the issue can sometimes help—have you tried reaching out to a supervisor or filing a formal complaint? Also, documenting all your communications and keeping a record of every interaction can be useful if you need to escalate further. Hang in there, and I hope you get your refund soon!