Discussion Iberia Travel Voucher Scam?

[WanderLlama]

My wife and I had to cancel a flight from Chicago to Madrid due to my Covid diagnosis right before departure. Iberia offered us travel vouchers instead of a refund, which we accepted. However, when we tried to use them for a new booking, we encountered numerous issues – from the vouchers not being recognized in the system to being told they were expired, even though they shouldn’t be. Has anyone else faced similar problems with Iberia’s vouchers? How did you resolve it, or is this a common issue with them?

 

[Crowded Cat]

That sounds incredibly frustrating, especially after dealing with a Covid diagnosis. It’s disappointing to hear about the issues with the vouchers. Have you tried reaching out to Iberia’s customer service directly, or escalating the issue to a supervisor? Sometimes persistence is key. If that doesn’t work, consider filing a complaint with the relevant consumer protection agency in your country. It’s important to keep all documentation handy, including emails and voucher details. Has anyone else here had success resolving similar issues with Iberia?