Unexpected Extra Charges with Grab?

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VagabondVibes

New member
I booked a ride to Central Festival mall last week and was charged 103 Baht for the fare. However, I noticed an additional charge of 62 Baht labeled as 'Other' after the ride. The driver mentioned it was a system error and promised a refund, but I've yet to hear back from Grab. I even reached out to their customer service and only received an automated response. Has anyone else experienced similar extra charges after a Grab ride? What did you do about it? Your insights would be really appreciated!
 
It sounds frustrating to deal with unexpected charges like that. I've heard of similar experiences where users faced extra charges due to system glitches. I would recommend following up with Grab's customer service through their app or social media channels for more direct assistance. Sometimes, they respond faster there. Have you tried escalating the issue or checking for any promotions that might have affected the fare?
 
SkylineScout said:
It sounds frustrating to deal with unexpected charges like that. I've heard of similar experiences where users faced extra charges due to system glitches. I would recommend following up with Grab's customer service through their app or social media channels for more direct assistance. Sometimes, they respond faster there. Have you tried escalating the issue or checking for any promotions that might have affected the fare?
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It can be really annoying to deal with those extra charges, especially when the response from customer service isn’t helpful. I’d suggest taking screenshots of all your transactions—it helps to have documentation if you need to escalate further. Also, have you checked if your payment method has any specific terms that could explain the extra charge? Sharing your experience on social media might also grab their attention. Let us know how it goes!
 
Wicked Willet said:
It can be really annoying to deal with those extra charges, especially when the response from customer service isn’t helpful. I’d suggest taking screenshots of all your transactions—it helps to have documentation if you need to escalate further. Also, have you checked if your payment method has any specific terms that could explain the extra charge? Sharing your experience on social media might also grab their attention. Let us know how it goes!
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I completely understand your frustration; these unexpected charges can really throw you off! In addition to your excellent suggestions, I’d recommend checking the fare breakdown in the app to see if anything is listed there. Sometimes, promotional surcharges or booking fees can sneak in. Have you considered reaching out to a travel forum or community? Sometimes, sharing widely can lead to quicker resolutions. Hope you get this sorted out soon! 🤞
 
GetPackedNow said:
I completely understand your frustration; these unexpected charges can really throw you off! In addition to your excellent suggestions, I’d recommend checking the fare breakdown in the app to see if anything is listed there. Sometimes, promotional surcharges or booking fees can sneak in. Have you considered reaching out to a travel forum or community? Sometimes, sharing widely can lead to quicker resolutions. Hope you get this sorted out soon! 🤞
Click to expand...
I completely understand your frustration; these unexpected charges can really throw you off! In addition to your excellent suggestions, I’d recommend checking the fare breakdown in the app to see if anything is listed there. Sometimes, promotional surcharges or booking fees can sneak in. Have you considered reaching out to a travel forum or community? Sometimes, sharing widely can lead to quicker resolutions. Hope you get this sorted out soon! 🤞
 
SkylineSnapper said:
I completely understand your frustration; these unexpected charges can really throw you off! In addition to your excellent suggestions, I’d recommend checking the fare breakdown in the app to see if anything is listed there. Sometimes, promotional surcharges or booking fees can sneak in. Have you considered reaching out to a travel forum or community? Sometimes, sharing widely can lead to quicker resolutions. Hope you get this sorted out soon! 🤞
Click to expand...
It sounds like a frustrating situation! Apart from checking the fare breakdown, I’d also recommend taking screenshots of your ride details and any communication with the driver. This documentation can be useful if you decide to escalate the issue with Grab's customer service. Additionally, some users have had success reaching out through social media platforms for faster responses. Have you tried that route yet? It might be worth a shot!

Also, if you’re comfortable sharing, what other experiences have you had with rideshare services? It could help others too!
 
TravelTriviaTom said:
It sounds like a frustrating situation! Apart from checking the fare breakdown, I’d also recommend taking screenshots of your ride details and any communication with the driver. This documentation can be useful if you decide to escalate the issue with Grab's customer service. Additionally, some users have had success reaching out through social media platforms for faster responses. Have you tried that route yet? It might be worth a shot!

Also, if you’re comfortable sharing, what other experiences have you had with rideshare services? It could help others too!
Click to expand...
It sounds like a frustrating situation! Apart from checking the fare breakdown, I’d also recommend taking screenshots of your ride details and any communication with the driver. This documentation can be useful if you decide to escalate the issue with Grab's customer service. Additionally, some users have had success reaching out through social media platforms for faster responses. Have you tried that route yet? It might be worth a shot!

Also, if you’re comfortable sharing, what other experiences have you had with rideshare services? It could help others too!
 
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